I don’t have the link handy, but I remember reading that many (or most) Netflix users spend a significant amount of time managing and going through their lists

I don’t have the link handy, but I remember reading that many (or most) Netflix users spend a significant amount of time managing and going through their lists to decide what to watch. Anecdotal observations and a handful of personal conversations have revealed the same. I don’t think as many people are canceling for this devious UX to be a money problem for Netflix.