I tried to file a claim about a fraudulent purchase (filing complaints is intentionally obscure and arduous on Amazon) I made and I got an email back that told

I tried to file a claim about a fraudulent purchase (filing complaints is intentionally obscure and arduous on Amazon) I made and I got an email back that told me I didn't have a claim because I wasn't a seller. So they do enforce a policy, their policy is to make money on whatever legal grey area they can get away with.