Google is first and foremost an ad company. Everything else is a distant second. Having been the primary POC for Google corporate account things have improved

Google is first and foremost an ad company. Everything else is a distant second. Having been the primary POC for Google corporate account things have improved a little - they at least pretend to care now and you can occasionally get a human if you are persistent enough. If you have to deal with them in a professional capacity the underlying message is pretty clear - ad's and search that drives ads are their main focus.