I don’t mind delays very much, even long ones, as long as there is information readily available about why the delay happens and how long it is likely to last.

I don’t mind delays very much, even long ones, as long as there is information readily available about why the delay happens and how long it is likely to last. I have very positive experience with UK railways in this regard; this post is a prime example. Contrast with PKP (Polish rail), where it’s not uncommon for a train to stand in the middle of nowhere for half an hour, without so much as a single word of explanation from staff. It’s changing for the better, but slowly.