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> which I thought was a typo for "teapot". It wasn't! ...but isn't this the problem? People report things that they think are problems without taking the few m
by DanBC 7y ago
> which I thought was a typo for "teapot". It wasn't!
...but isn't this the problem? People report things that they think are problems without taking the few moments to check the words. Teapoy is in all of my dictionaries.
- stubish 7y agoThe problem was there was no way to correct the mistake. Any system dealing with human input needs to accept that to err is human.
- serf 7y ago>...but isn't this the problem? so what's the proposed solution? 100% accurate user submissions, lest we get rid of the entire system? these kind of systems are supposed to work through different tiers of people. The user reported submission is to be considered the least trustworthy, useful only for attracting the attention of someone who can make a responsible decision or correction. the problem is that Amazon acts without the middle-man supervising whether or not the user has made a valid discovery -- they rely on non-expert users, some of which may have a vendetta.
- thaumasiotes 7y agoThe message you get after reporting an error is "Thank you. A customer support specialist will look into this." If that's even vaguely true, you don't need 100% accurate user submissions. (Which, as you note, you can't have anyway.) That's the whole idea of a QA layer.
- DanBC 7y agoIf Amazon runs a service they should know that users are going to flood them with inaccurate reports, and so they shouldn't attach much if any weight to those reports.
- mlyle 7y agoYah, that's pretty much what he said-- that there's value in the reports, but that they will be of varied quality. You're talking past him.