> How would they be showing production data if they couldn't access the database were, presumably, this data was stored? The entire anecdote was about them tel

> How would they be showing production data if they couldn't access the database were, presumably, this data was stored? The entire anecdote was about them telling the representative that they DO in fact have access to the production DB. Why would you expect him to act as if they didn't have access after being told they do?