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I witnessed the outsourcing of 3000 IT in a large company in the mid 2000. The contract was great for the outsourcing company and signed off by a bunch of bozos

I witnessed the outsourcing of 3000 IT in a large company in the mid 2000. The contract was great for the outsourcing company and signed off by a bunch of bozos who had no idea how IT runs. The idea was to have tickets for everything and "golden" ones vichy cost a fortune but are super high priority. IT was mad at being outsourced and played the game. "super important" thing coming? Ticket. "just a cable, man"? Ticket. What the idiots in management discovered, is how THEIR company actually works. How important the human relationship is. One of my colleagues in IT had the pleasure to tell a board member who came to be serviced right oway to fuck off (his words) and to open a ticket, if he knows what this is Then he picked up the phone as someone was calling and turned away.

toyg 7y ago
> IT was mad at being outsourced and played the game. This is called "work to rule", and anybody who doesn't know the risk and repercussions of such an event happening, should not be in business management in the XXI century. Unfortunately, a lot of people try to pretend that trade unions never existed, and in so doing they lose an excellent occasion to learn how workers actually think and act.
Ididntdothis 7y ago
“One of my colleagues in IT had the pleasure to tell a board member who came to be serviced right oway to fuck off (his words) and to open a ticket, if he knows what this is Then he picked up the phone as someone was calling and turned away.” This is great. Usually the board member would get preferential treatment and never experience how things really are.