11 ms·

I did state "a small startup in the infoservices space" within the first couple of sentences, but I apologize if that was insufficient. If you'd really like gra

I did state "a small startup in the infoservices space" within the first couple of sentences, but I apologize if that was insufficient. If you'd really like granular details, it was a vehicle history report website. Completely mundane and most certainly not on the prohibited businesses list. And I wasn't complaining about the documentation requirements. I was complaining about the fact that they weren't reviewing the documents, and used them as an additional barrier to block payouts. As for the bank point -- I work for a consulting firm, and the client I'm on is a large US bank. I do not work anywhere near their merchant services division. I don't receive any sort of commission when someone signs up for their services, and I didn't mention them specifically here. Really don't know what else there is to say on that point.

rgbrenner 7y ago
Thank you for those important details.
kristianc 7y ago
It’s also worth remembering that running to social media and blaming ‘big bad Stripe/PayPal/Monzo’ for holding funds is part of the MO of fraudsters so it’s right that posts like these are treated with at least a reasonable degree of suspicion. Having worked with companies in the fraud monitoring space I’d say that it’s likely that your case (new Stripe account starts taking loads of money for digital infoproduct) has fallen foul of an AML flag. The timeline for that is largely out of Stripe’s hands, but there are certain (legal) limitations on what you can be told about your case. Rest assured though, it’s more trouble than it’s worth for Stripe to arbitrarily hold your money for no reason.