Though it's no reason to move to Pennsylvania, PPL Electric there adopted a stunningly usable online billing system a few years ago. No idea how that happened,

Though it's no reason to move to Pennsylvania, PPL Electric there adopted a stunningly usable online billing system a few years ago. No idea how that happened, and as I don't live in NE Penn. I can't provide a screenshot. Ironically (for the original poster), PPL's owner operates a UK utility.