2 ms·
That always sound like a damn impressive story to be read by some booking.com executive. Sure, you are just a single customer, but 1000 nights is quite impressi
by krick 7y ago
That always sound like a damn impressive story to be read by some booking.com executive. Sure, you are just a single customer, but 1000 nights is quite impressive. To lose such a loyal customer over something that shouldn't have happened in the first place is a bummer.
I guess I should try hotels.com someday as well.
- benjaminwootton 7y agoI only managed to get it resolved by emailing most of the leadership and creating noise on social media. I hate these web companies who want the profits of a marketplace but none of the obligations.
- hn_throwaway_99 7y ago> I guess I should try hotels.com someday as well. Just so folks are aware, there are essentially only 3 major OTA (online travel agency) brands: Booking Holdings: Booking.com, Kayak, Priceline, Agoda (and also OpenTable) Expedia Group: Expedia, Hotels.com, Orbitz, Travelocity, VRBO (aka HomeAway), Trivago, Hotwire, Cheap Tickets, Wotif AirBnB: AirBnB and Hotel Tonight TripAdvisor is also standalone (they previously spun out of Expedia) but their business, based on recommendations, is a bit different than the others.