3 ms·

Customer service vs dealing with small property owners directly.

• usr1106 7y ago
  Does booking.com have any customer service worth the name? I use them sometimes, but from a company with such aggressive / dishonest marketing I would generally not expect any customer service worth the name. IIRC their terms and conditions exclude all responsibility whatsoever if the reservation does not work out, It's always the hotel's responsibility. Luckily I have never had a case where I would have really had to contact their support.
  • jiofih 7y ago
    Yea, that is one of the value propositions of using a middleman/marketplace (conversely, why many of Google’s forays in this area are horrible). Most OTAs are majority CS staff.
    • usr1106 7y ago
      Well, if the marketplace offers good service. These comments https://news.ycombinator.com/item?id=21859610 https://news.ycombinator.com/item?id=21859610 https://news.ycombinator.com/item?id=21858747 https://news.ycombinator.com/item?id=21858747 tell different stories and honestly that's what I would fear.