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Because higher-ups are incentivized to show metrics improve and get their bonus, and so called new data-driven business culture has a bias to measure whats is e
by hcarvalhoalves 7y ago
Because higher-ups are incentivized to show metrics improve and get their bonus, and so called new data-driven business culture has a bias to measure whats is easy to measure, but not necessarily what’s important.
E.g. we cut 50% of the cost of training this year vs. we improved the training and pilots are more efficient.
- jimkleiber 7y agoAh, I find that point fascinating, that this attitude trickles down into the incentive structures, and maybe just job evaluation in general. How to measure someone's impact on an org in a way that is not a number: hours inputted, dollars saved or gained, lines of code, leads gained/lost, followers gained/lost...do you know of any examples where you think they've done it in a way that takes the bigger picture into consideration?
- hcarvalhoalves 7y agoI don’t. I believe it’s fundamentally hard to measure second and third order effects too. Maybe the best one can do is just ruthlessly focus on core values, otherwise is very easy to fall into local optima.