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I feel the need to support your point. British airways software has been utter s* in my experience. It's broken multiple times a year for days, making it imposs

I feel the need to support your point. British airways software has been utter s* in my experience. It's broken multiple times a year for days, making it impossible to buy tickets. Sometimes it's only the website, sometimes the mobile app, more often than not it's both. My sister has been trying to get a ticket to visit me for Christmas. Couldn't do it because British Airways checkout is broken, tried in multiple browsers. Didn't work yesterday, didn't work today.

philjohn 7y ago
Yep - I've complained numerous times about being able to go through the upgrade with points flow on an existing booking, only for something to go wrong after entering my payment details and then just having to wring a call center to process the upgrade. I wonder what the cost of annoyed customers who now fly Virgin and call center salaries is compared to proper engineering?