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"Customer" has the same connotations in US English to native speakers. You aren't missing anything, and nobody would call their friends "customers." But the so
by geofft 7y ago
"Customer" has the same connotations in US English to native speakers. You aren't missing anything, and nobody would call their friends "customers."
But the software is using "CRM" as a term with its own meaning. It's kind of like "MP3" - the M and P come from "MPEG," where they stand for "motion picture." But really, "MP3" means "audio format 3 from the MPEG standard." Nobody thinks that MP3 users are calling audio files "motion pictures."
- stoicShell 7y agoGot it, thanks. It's very true that common acronyms tend to get a life of their own, become words in and of themselves, even re-write their meaning — as poster below astutely suggested 'CRM' could mean "contacts" RM in this context.