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I wish Apple would also improve their process for handling “ordinary” non-security bugs. Since the WWDC 2019 betas and even after release all the way through t

I wish Apple would also improve their process for handling “ordinary” non-security bugs. Since the WWDC 2019 betas and even after release all the way through to the latest updates today, I still run into a bug in Apple software and services, even their IDE and APIs, almost every single day. Just a few hours ago I had to hard-reset my MacBook because it failed to wake from sleep (beachballed) after plugging in. This has happened a few times on my barely-a-year old MBP running the latest Catalina, freshly installed and without any system-level/third-party modifications. This is not really acceptable and triggers horrible flashbacks of my time in the Microsoft trenches.

threeseed 7y ago
Log the bug at http://bugreporter.apple.com http://bugreporter.apple.com And then encourage others to also log the bug. Apple prioritises which bugs to fix based on the severity and how common it is.
- Rebelgecko 7y ago
  Last time I tried to use their new bug reporter (feedbackassistant.apple.com), I got distracted by reporting all of the bugs in the bug reporter itself. It's utterly fucked up on desktop Firefox and the mobile version of Chrome. Try going to the "Where would you like to start your feedback?" page and shrinking the window until not everything is visible at once. It's impossible scroll down, so you can't file any bugs (except for maybe watchOS bugs because that's at the top of the list).
- monocasa 7y ago
  They hide other instances of bugs so you can't tell if they're de duping them correctly. They also close them for ridiculous reasons. We've been told stuff like "diskutil isn't meant for root filesystems", etc. As someone writing fairly low level system code for MacOS as a day job, we've institutionally given up on Apple's bug report process. It eats a lot of developer time and has never had a positive outcome for us.
- saagarjha 7y ago
  Apple's "improvement" in that area this year has largely had no effect or even negative ones in certain cases.

threeseed 7y ago

Log the bug at http://bugreporter.apple.com http://bugreporter.apple.com And then encourage others to also log the bug. Apple prioritises which bugs to fix based on the severity and how common it is.

Rebelgecko 7y ago
Last time I tried to use their new bug reporter (feedbackassistant.apple.com), I got distracted by reporting all of the bugs in the bug reporter itself. It's utterly fucked up on desktop Firefox and the mobile version of Chrome. Try going to the "Where would you like to start your feedback?" page and shrinking the window until not everything is visible at once. It's impossible scroll down, so you can't file any bugs (except for maybe watchOS bugs because that's at the top of the list).
monocasa 7y ago
They hide other instances of bugs so you can't tell if they're de duping them correctly. They also close them for ridiculous reasons. We've been told stuff like "diskutil isn't meant for root filesystems", etc. As someone writing fairly low level system code for MacOS as a day job, we've institutionally given up on Apple's bug report process. It eats a lot of developer time and has never had a positive outcome for us.
saagarjha 7y ago
Apple's "improvement" in that area this year has largely had no effect or even negative ones in certain cases.