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That's not the technology failing, that's the users failing. Technological failure would imply that manually turning your lights on and off somehow breaks them
by MS90 7y ago
That's not the technology failing, that's the users failing. Technological failure would imply that manually turning your lights on and off somehow breaks them or renders them otherwise nonfunctional, or the lever/switch itself breaks.
If someone got in a car and tried to put it in drive without starting it, would that be a technological failure of ignition switches?
- ska 7y agoYou are correct that I was a bit sloppy with terminology, but the point is it is not a user failure, but a failure in design. If your users consistently fail to execute an action with your product correctly, it is a failure of the product, not the user. You can mitigate sometimes with training, but if a better design is available, that's usually the best course.