Hmm. There's something to this, but I think he gets a couple of things wrong. * Firstly, it's totally possible to tank morale by over-criticising. Making sure

Hmm. There's something to this, but I think he gets a couple of things wrong. * Firstly, it's totally possible to tank morale by over-criticising. Making sure your feedback is heard is only half the problem * Second, the exact wording you need to use depends on culture. Some of the phrases he doesn't like would be clearly understood as a reprimand in other cultures. The famous 'British translation table' is a good example (although it's an exaggeration): https://samalenglishlanguageservices.wordpress.com/translation-table-explaining-the-truth-behind-british-politeness-becomes-internet-hit/ https://samalenglishlanguageservices.wordpress.com/translati... (I'd paste that latter, but tables don't work that well in HN)