4 ms·

Auth0 Having a Major Outage

22 points by samiur1204 7y ago

stefanmichael 7y ago
i'm confused as to why they have the status as "elevated response times" everyone (including their own dogfood implementation) is experiencing a massive outage, their baseline "get user" endpoint is 500ing exclusively right now.
- thinkshiv 7y ago
  Sorry for the status title. The service was initially degraded and then 500ing so acknowledge your feedback and we will add this to our post-mortem. FYI - I am the CPO at Auth0 and apologize for the outage. All services are now back up and we are monitoring them actively. You can follow along here: http://status.auth0.com/incidents/rpctnc6jd1kl http://status.auth0.com/incidents/rpctnc6jd1kl
devhwrng 7y ago
Meta: $1B valuation: https://auth0.com/blog/auth0-closes-103m-in-funding-passes-1b-valuation/ https://auth0.com/blog/auth0-closes-103m-in-funding-passes-1... Not notable enough for Wikipedia: https://en.wikipedia.org/wiki/Wikipedia:Articles_for_deletion/Auth0 https://en.wikipedia.org/wiki/Wikipedia:Articles_for_deletio...
stefanmichael 7y ago
They have updated their status to monitoring when their endpoints are still 500ing... this is infuriating.
- woloski 7y ago
  things should be back to normal. Are you still seeing an issue?
sadturnip 7y ago
I am still seeing numerous failed Auth0 calls (~10% of Auth0 calls or so), and our account representative is not being responsive at all.
- thinkshiv 7y ago
  Are you still seeing failures?
thinkshiv 7y ago
Update: Our response team have found the root cause and have applied a fix. Response times are now back to normal. We will publish a post-mortem within the next 7 days; further updates will also be published http://status.auth0.com/incidents/rpctnc6jd1kl http://status.auth0.com/incidents/rpctnc6jd1kl. Thank you for your understanding and we applogize for the degraded service and outage. Should you have any queries please don’t hesitate to reach out to your Auth0 team. Discloure: I am the CPO at Auth0.
- rntrg 7y ago
  Your status page still shows the outage as having been "less than 15 minutes," but it was close to 90 minutes. Will you be updating that to reflect reality?
thinkshiv 7y ago
And in full transparency in case it comes up here we are also investigating some intermittent access issues to our dashboard (only affects some users not all). Status here: https://status.auth0.com/incidents/1j399kcrzgzr https://status.auth0.com/incidents/1j399kcrzgzr
- thinkshiv 7y ago
  Now resolved

22 points by samiur1204 7y ago

i'm confused as to why they have the status as "elevated response times" everyone (including their own dogfood implementation) is experiencing a massive outage, their baseline "get user" endpoint is 500ing exclusively right now.

thinkshiv 7y ago
Sorry for the status title. The service was initially degraded and then 500ing so acknowledge your feedback and we will add this to our post-mortem. FYI - I am the CPO at Auth0 and apologize for the outage. All services are now back up and we are monitoring them actively. You can follow along here: http://status.auth0.com/incidents/rpctnc6jd1kl http://status.auth0.com/incidents/rpctnc6jd1kl

devhwrng 7y ago

Meta: $1B valuation: https://auth0.com/blog/auth0-closes-103m-in-funding-passes-1b-valuation/ https://auth0.com/blog/auth0-closes-103m-in-funding-passes-1... Not notable enough for Wikipedia: https://en.wikipedia.org/wiki/Wikipedia:Articles_for_deletion/Auth0 https://en.wikipedia.org/wiki/Wikipedia:Articles_for_deletio...

stefanmichael 7y ago

They have updated their status to monitoring when their endpoints are still 500ing... this is infuriating.

woloski 7y ago
things should be back to normal. Are you still seeing an issue?

sadturnip 7y ago

I am still seeing numerous failed Auth0 calls (~10% of Auth0 calls or so), and our account representative is not being responsive at all.

thinkshiv 7y ago
Are you still seeing failures?

thinkshiv 7y ago

Update: Our response team have found the root cause and have applied a fix. Response times are now back to normal. We will publish a post-mortem within the next 7 days; further updates will also be published http://status.auth0.com/incidents/rpctnc6jd1kl http://status.auth0.com/incidents/rpctnc6jd1kl. Thank you for your understanding and we applogize for the degraded service and outage. Should you have any queries please don’t hesitate to reach out to your Auth0 team. Discloure: I am the CPO at Auth0.

rntrg 7y ago
Your status page still shows the outage as having been "less than 15 minutes," but it was close to 90 minutes. Will you be updating that to reflect reality?

thinkshiv 7y ago

And in full transparency in case it comes up here we are also investigating some intermittent access issues to our dashboard (only affects some users not all). Status here: https://status.auth0.com/incidents/1j399kcrzgzr https://status.auth0.com/incidents/1j399kcrzgzr

thinkshiv 7y ago
Now resolved