That's true and actually that's a good point because I sometimes design software for people who key in stuff at a warehouse. I should ask them if they'd like th

That's true and actually that's a good point because I sometimes design software for people who key in stuff at a warehouse. I should ask them if they'd like those features. It's funny I read the article without thinking I could apply the results at my job! But going that extra mile is hard. In most shops like mine, what people need is more features and fixes, and elegant UI isn't a high priority. It's not all laziness, there is wisdom in satisficing.