>Your job is to PLEASE YOUR CUSTOMER. Indeed. And this is especially true in California where the employment agreements are almost always "at will". In Europe

>Your job is to PLEASE YOUR CUSTOMER. Indeed. And this is especially true in California where the employment agreements are almost always "at will". In Europe it is much harder to fire someone - or, at the very least, they have to come up with a pretext to do it. So, I suspect that employment law has at least as much to do with the culture of saying no than anything else. The stronger job protections gives the worker space to be loyal to the company mission rather than the boss.