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For me in Montreal, it took a WEEK for my account to be verified! Nobody I could talk to could explain why, and for English I was transferred over to Toronto su
by freeone3000 7y ago
For me in Montreal, it took a WEEK for my account to be verified! Nobody I could talk to could explain why, and for English I was transferred over to Toronto support, who were understandably confused at my address! And at the end, I got a $12/hr rental for a SmartCar that can't handle plowed roads, when a Honda Accord from Avis costs me $35 for the entire day. Service is useless, good riddance.
- mfcl 7y agoWas it difficult to get service in English? I remember now that I never got service in French. When I called, I would press the button for French and always get an anglophone speaker. But that's a problem I get with most companies. I still don't agree with the good riddance. That's not what it means.
- thbr99 7y agoProbably car2go offices in Montreal had the infamous Québec customer service attitude. Communauto is still surviving because they are backed by Québec govt paid for by the tax payers. Services such as Communauto and Teo Taxi should not be funded by tax payers. I mean take a look at Communauto website & app. Can't they do better ?
- mfcl 7y agoYup. That's why I chose car2go in the first place. Communauto looked too amateur. But maybe it's good enough? I'll try it.