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I think most Google employees are aware of that problem and wish there was a better support structure in place. They aren't paid 300k per year to deal with some

I think most Google employees are aware of that problem and wish there was a better support structure in place. They aren't paid 300k per year to deal with some random account request though, they are paid to write systems that deal with one billion accounts, so there is not much opportunity there. Until the tech giants hire massive support workforces, this isn't something engineers can do anything about.

Yizahi 7y ago
Well someone did wrote all those automated banhammer scripts, right? I don't think DMCA requires automated ban system, Google invented it voluntarily.
- marcan_42 7y ago
  Hey, I had nothing to do with Content ID. I was more worried with making sure that all those times Google says it will let you delete your personal data and/or anonymize it long-term, that they did and that whole system was working properly. People love to say Google gobbles user data forever, but when something was supposed to be deleted and wasn't, it was me and my team who got woken up at 7AM. People like to demonize large corporations, and Google has been going downhill, but the vast, vast majority of people working for Google are trying to do good work. Big corporations have this uncanny ability to behave worse and worse even when they're full of good people.
  - hinkley 7y ago
    Many years ago, thankfully, I was commenting to a coworker that a hallmark of a good relationship is that the 'whole is greater than the sum of its parts', but in a company without the right culture, that the whole is often far less than the sum of its parts. And in the worst cases, the whole is worse than any of its parts. And this is how you get good people working together to do bad things. At the time, I felt that this describes the phenomenon but didn't excuse the phenomenon. And while I have a bit more of a 'shit happens' philosophy today, I also still believe that 'the cost of freedom is eternal vigilance', and so I'm not sure my opinion on that subject has really changed that much. On the whole, I know that you can't foresee and prevent all problems. But, you can judge people by how they react when the problems are identified. Which is why I delete Google recruiters. Why I couldn't follow a mentor to Ballmer's Microsoft when he asked. Why I declined the 'to hire' clause of the contract-to-hire mobile company where I was making great headway defusing a difficult lead engineer and a more difficult business unit (because every penny they made was off of Dark UI patterns). And why the short contract my company pushed me into at Amazon cost me politically. We know the values we hold dear by the costs they incur. Not all of those costs are readily apparent to others, and the Internet is always quick to judge. But if they aren't apparent to you, then it might be time for some introspection.

Yizahi 7y ago

Well someone did wrote all those automated banhammer scripts, right? I don't think DMCA requires automated ban system, Google invented it voluntarily.

marcan_42 7y ago
Hey, I had nothing to do with Content ID. I was more worried with making sure that all those times Google says it will let you delete your personal data and/or anonymize it long-term, that they did and that whole system was working properly. People love to say Google gobbles user data forever, but when something was supposed to be deleted and wasn't, it was me and my team who got woken up at 7AM. People like to demonize large corporations, and Google has been going downhill, but the vast, vast majority of people working for Google are trying to do good work. Big corporations have this uncanny ability to behave worse and worse even when they're full of good people.
- hinkley 7y ago
  Many years ago, thankfully, I was commenting to a coworker that a hallmark of a good relationship is that the 'whole is greater than the sum of its parts', but in a company without the right culture, that the whole is often far less than the sum of its parts. And in the worst cases, the whole is worse than any of its parts. And this is how you get good people working together to do bad things. At the time, I felt that this describes the phenomenon but didn't excuse the phenomenon. And while I have a bit more of a 'shit happens' philosophy today, I also still believe that 'the cost of freedom is eternal vigilance', and so I'm not sure my opinion on that subject has really changed that much. On the whole, I know that you can't foresee and prevent all problems. But, you can judge people by how they react when the problems are identified. Which is why I delete Google recruiters. Why I couldn't follow a mentor to Ballmer's Microsoft when he asked. Why I declined the 'to hire' clause of the contract-to-hire mobile company where I was making great headway defusing a difficult lead engineer and a more difficult business unit (because every penny they made was off of Dark UI patterns). And why the short contract my company pushed me into at Amazon cost me politically. We know the values we hold dear by the costs they incur. Not all of those costs are readily apparent to others, and the Internet is always quick to judge. But if they aren't apparent to you, then it might be time for some introspection.