> I tried looking for documents related to that and talking to the customer care but they were clueless. They would get stuck at repeating "do you want to sched

> I tried looking for documents related to that and talking to the customer care but they were clueless. They would get stuck at repeating "do you want to schedule a repair?". No company is going to train their first-, second- or even third-line support to answer a question being asked of 0.00001% of their customers.