I'm not sure how much you interact with the "average internet user", but when I do help desk roles, as well as my role working for a floating university, I inte

I'm not sure how much you interact with the "average internet user", but when I do help desk roles, as well as my role working for a floating university, I interact with hundreds of non-technical end users (Given my job history, I've interacted with thousands over the years). What I can tell you is that basing any theory about statistical anomalies on your preconceived notions without any hard data to back it up is usually an exercise in failure.