When I say open source means no expectations of support I obviously talk about the license the software comes with, not the overall idea and goals that are comm

When I say open source means no expectations of support I obviously talk about the license the software comes with, not the overall idea and goals that are common in the open source world. You want support! Great, it exists and can even provided by multiple different actors, with or without expected quality of service, and that's great! But that is not included in the license, you have to find another arrangement on the side. Maybe you can ask nicely and they will do it for free, maybe they'll ask you to pay them in beers, maybe they'll ask for a specific contract detailing everything. Same goes with features, you can ask for new ones but that is not part of the license. That's it, that's all my message was about.