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I didn't get a clear sense from her side on what happened. Or maybe I did? She ordered something and it was lost during delivery? Some system flagged fraud and

I didn't get a clear sense from her side on what happened. Or maybe I did? She ordered something and it was lost during delivery? Some system flagged fraud and then as penalty for this she lost access to essentially everything LEGO. Later she found out about this ban via an email that closes all communication without any path to further followup. Now she can't shop or use her LEGO Account for anything. Surely I missed something.

elif 7y ago
Yes I gather: 1) her order was lost by aus post 2) she told Lego it never arrived, they made a replacement order 3) aus post found her lego after being prodded 4) some anti-fraud system decided she was trying to scamaz 5) their fraud dept doesn't care about false positives
- IntemerateApe 7y ago
  Aus post (australia post) is the worst, especially this time of year. I have had that happen twice with Amazon (book) orders, they get lost, then only to arrive 2 months later (after Amazon has resent a replacement order)
  - cyphar 7y ago
    I have to disagree. AusPost is pretty good. It's not perfect but given the stories you hear about USPS from the US, AusPost is undoubtedly doing a better job. EDIT: I should've said "postage in the US", not USPS. My response was in relation to someone saying that it is "the worst". I've had much worse experiences with private shipping companies like StarTrack.
    - throwawaynothx 7y ago
      Who are you, from the sounds of it you are either work for Australia post or have never used them.
      - cyphar 7y ago
        I don't work for Australia Post. A cursory glance at my comment history or searching my username online would show you that I'm a software developer in Sydney working for SUSE. I haven't run a company which ships packages with AusPost, but as someone who receives packages fairly frequently and sends packages occasionally, I've never had any significant issue.
    - klodolph 7y ago
      What stories? Most stories I hear about USPS are complaints about waiting in line. Otherwise USPS ranks pretty high, internationally, for quality of service. In the Universal Postal Union’s report for 2018, US ranked #8. Australia ranked #26.
      - neltnerb 7y ago
        And it's not like the USPS lines are meaningfully longer than Fedex or UPS, even in a city. I think it's just anti-government hyperbole to pretend that taking an envelope from your hand to a farm house on the other side of the country for 55 cents and having a line for such an amazing service is too big an ask. It would take just as long at Fedex or UPS. They're private. They don't mail anything for 55 cents. They're usually more expensive for packages even. It's really pretty amazing.
    - cgriswald 7y ago
      USPS definitely has/had a reputation, but your post made me realize, I haven't had any negative experiences with them in as long as I care to remember. If I had to complain, it's that sometimes packages say they're delivered a day before they actually arrive. USPS is one of only two couriers I'll actually select if I get a choice. They put my packages in my mailbox (I realize others legally can't) or if it doesn't fit, they bring the packages to my door and knock. UPS is the other. Other couriers place packages on my driveway, halfway down my stairs, or in other weird places. Occasionally one of them will actually come all the way down the stairs, but they won't knock.
    - AmVess 7y ago
      I reported missing mail, and USPS was on the fix the very next morning. Other than that, I've never had a problem except for waiting in line and being served by an intentionally slow employee.
    - taneq 7y ago
      I'm with you. Maybe I'm just lucky but I've never had AusPost go wrong and their local delivery staff are all really friendly.
  - djsumdog 7y ago
    Aus post doesn't even bother to knock on your door. They just toss a card in the slot. Even if you see it happen and grab them, they'll probably tell you they don't even have the package; don't bother to actually transport them. None of them work for AusPost. In big cities like Melbourne, they're almost all contractors. In far off places like Emerald, it's all you got, because DHL doesn't deliver out there (or if they do, it's a lie and those packages get handed to an AusPost contractor anyway).
    - scomp 7y ago
      Cockatoo was a huge pain the ass to get anything delivered to.
    - waste_monk 7y ago
      I've caught them not delivering stuff before (opened the gate at 7am to go catch the train and an AusPost fella was just putting the card in our mailbox - those gates were very loud when they opened up + I was in the kitchen getting ready to go, so there's no way we missed them)and they didn't even apologise, just looked sheepish and got my parcel out of the van. That said, the current AusPost delivery driver assigned to my neighborhood is a nice African (Sudanese?) chap who always at least tried to deliver stuff, will try and hide it from the street if it's marked safe to leave by the door, etc. and if you go to a post office they're usually pretty good. If they treated delivery drivers like human beings I'm sure auspost's customer satisfaction would greatly increase
  - 9nGQluzmnq3M 7y ago
    Characteristic story: postie piles 10,000 pieces of undelivered mail in his house. Nobody notices until he chucks some in the bin and a neighbor spots undelivered mail spilling out of a trash bag. https://www.theage.com.au/national/victoria/australia-post-mailman-mark-baguio-too-lazy-to-deliver-almost-10-000-items-20131218-2zken.html https://www.theage.com.au/national/victoria/australia-post-m...
  - King-Aaron 7y ago
    I had a set of injectors sent from Sydney to Perth the other day, and they arrived in three days with Aus Post. They SMS'd me in the morning that they were being delivered, and let me specify whether to leave it at the door or collect from the post office. They've definitely improved a lot in recent times.
    - Namidairo 7y ago
      The AusPost SMS thing is a bit weird. Sometimes it'll be "You didn't reply in time" even if you reply immediately, and from my message history it seems there's no acknowledgement if you do actually succeed.
- rs23296008n1 7y ago
  AusPost aren't the sharpest. I had a mail redirection in place while i was travelling. I sent a bunch of items home. Everything good. Months later I let the redirection expire. Suddenly 90% of my mail failed. I contacted a bunch of senders who said my address was invalid. At the time I didn't make the connection between the mail redirection and delivery problems. I logged a ticket with AusPost. They couldn't figure out the problem. I still lost mail. They said some guy had gone on holiday. This issue went on for months. I logged another ticket. This was suburban Melbourne not some remote town with a auspost agency only contactable by llamas by the light of the full moon. No better response. Both tickets auto-closed with no actual resolution. All the while some letters/packages got through and others didn't. A bunch of online sellers had to resend my stuff to an alternate address because the relevant portion of AusPost for my address were too stupid to sort this out. Every courier not connected to AusPost delivered perfectly. Then all of a sudden around a year later my problems disappeared. Moral of story: something fishy was going on. Auspost can't debug their own redirections. Delivery problems can really mess up your reputation. Get some kind of workaround from your side operational ASAP. Yes I had a lock on my letterbox. Yes I was home when packages were delivered. It got so hilarious we'd sit with laptop on front porch. The guy would turn up with the "You weren't home card" then would have to go get the package out of his van.

elif 7y ago

Yes I gather: 1) her order was lost by aus post 2) she told Lego it never arrived, they made a replacement order 3) aus post found her lego after being prodded 4) some anti-fraud system decided she was trying to scamaz 5) their fraud dept doesn't care about false positives

IntemerateApe 7y ago
Aus post (australia post) is the worst, especially this time of year. I have had that happen twice with Amazon (book) orders, they get lost, then only to arrive 2 months later (after Amazon has resent a replacement order)
- cyphar 7y ago
  I have to disagree. AusPost is pretty good. It's not perfect but given the stories you hear about USPS from the US, AusPost is undoubtedly doing a better job. EDIT: I should've said "postage in the US", not USPS. My response was in relation to someone saying that it is "the worst". I've had much worse experiences with private shipping companies like StarTrack.
  - throwawaynothx 7y ago
    Who are you, from the sounds of it you are either work for Australia post or have never used them.
    - cyphar 7y ago
      I don't work for Australia Post. A cursory glance at my comment history or searching my username online would show you that I'm a software developer in Sydney working for SUSE. I haven't run a company which ships packages with AusPost, but as someone who receives packages fairly frequently and sends packages occasionally, I've never had any significant issue.
  - klodolph 7y ago
    What stories? Most stories I hear about USPS are complaints about waiting in line. Otherwise USPS ranks pretty high, internationally, for quality of service. In the Universal Postal Union’s report for 2018, US ranked #8. Australia ranked #26.
    - neltnerb 7y ago
      And it's not like the USPS lines are meaningfully longer than Fedex or UPS, even in a city. I think it's just anti-government hyperbole to pretend that taking an envelope from your hand to a farm house on the other side of the country for 55 cents and having a line for such an amazing service is too big an ask. It would take just as long at Fedex or UPS. They're private. They don't mail anything for 55 cents. They're usually more expensive for packages even. It's really pretty amazing.
  - cgriswald 7y ago
    USPS definitely has/had a reputation, but your post made me realize, I haven't had any negative experiences with them in as long as I care to remember. If I had to complain, it's that sometimes packages say they're delivered a day before they actually arrive. USPS is one of only two couriers I'll actually select if I get a choice. They put my packages in my mailbox (I realize others legally can't) or if it doesn't fit, they bring the packages to my door and knock. UPS is the other. Other couriers place packages on my driveway, halfway down my stairs, or in other weird places. Occasionally one of them will actually come all the way down the stairs, but they won't knock.
  - AmVess 7y ago
    I reported missing mail, and USPS was on the fix the very next morning. Other than that, I've never had a problem except for waiting in line and being served by an intentionally slow employee.
  - taneq 7y ago
    I'm with you. Maybe I'm just lucky but I've never had AusPost go wrong and their local delivery staff are all really friendly.
- djsumdog 7y ago
  Aus post doesn't even bother to knock on your door. They just toss a card in the slot. Even if you see it happen and grab them, they'll probably tell you they don't even have the package; don't bother to actually transport them. None of them work for AusPost. In big cities like Melbourne, they're almost all contractors. In far off places like Emerald, it's all you got, because DHL doesn't deliver out there (or if they do, it's a lie and those packages get handed to an AusPost contractor anyway).
  - scomp 7y ago
    Cockatoo was a huge pain the ass to get anything delivered to.
  - waste_monk 7y ago
    I've caught them not delivering stuff before (opened the gate at 7am to go catch the train and an AusPost fella was just putting the card in our mailbox - those gates were very loud when they opened up + I was in the kitchen getting ready to go, so there's no way we missed them)and they didn't even apologise, just looked sheepish and got my parcel out of the van. That said, the current AusPost delivery driver assigned to my neighborhood is a nice African (Sudanese?) chap who always at least tried to deliver stuff, will try and hide it from the street if it's marked safe to leave by the door, etc. and if you go to a post office they're usually pretty good. If they treated delivery drivers like human beings I'm sure auspost's customer satisfaction would greatly increase
- 9nGQluzmnq3M 7y ago
  Characteristic story: postie piles 10,000 pieces of undelivered mail in his house. Nobody notices until he chucks some in the bin and a neighbor spots undelivered mail spilling out of a trash bag. https://www.theage.com.au/national/victoria/australia-post-mailman-mark-baguio-too-lazy-to-deliver-almost-10-000-items-20131218-2zken.html https://www.theage.com.au/national/victoria/australia-post-m...
- King-Aaron 7y ago
  I had a set of injectors sent from Sydney to Perth the other day, and they arrived in three days with Aus Post. They SMS'd me in the morning that they were being delivered, and let me specify whether to leave it at the door or collect from the post office. They've definitely improved a lot in recent times.
  - Namidairo 7y ago
    The AusPost SMS thing is a bit weird. Sometimes it'll be "You didn't reply in time" even if you reply immediately, and from my message history it seems there's no acknowledgement if you do actually succeed.
rs23296008n1 7y ago
AusPost aren't the sharpest. I had a mail redirection in place while i was travelling. I sent a bunch of items home. Everything good. Months later I let the redirection expire. Suddenly 90% of my mail failed. I contacted a bunch of senders who said my address was invalid. At the time I didn't make the connection between the mail redirection and delivery problems. I logged a ticket with AusPost. They couldn't figure out the problem. I still lost mail. They said some guy had gone on holiday. This issue went on for months. I logged another ticket. This was suburban Melbourne not some remote town with a auspost agency only contactable by llamas by the light of the full moon. No better response. Both tickets auto-closed with no actual resolution. All the while some letters/packages got through and others didn't. A bunch of online sellers had to resend my stuff to an alternate address because the relevant portion of AusPost for my address were too stupid to sort this out. Every courier not connected to AusPost delivered perfectly. Then all of a sudden around a year later my problems disappeared. Moral of story: something fishy was going on. Auspost can't debug their own redirections. Delivery problems can really mess up your reputation. Get some kind of workaround from your side operational ASAP. Yes I had a lock on my letterbox. Yes I was home when packages were delivered. It got so hilarious we'd sit with laptop on front porch. The guy would turn up with the "You weren't home card" then would have to go get the package out of his van.