To be perfectly fair, I have had these types of experiences (plus more) with AWS as well. Their solution engineers are pretty useless, bugs in products never g

To be perfectly fair, I have had these types of experiences (plus more) with AWS as well. Their solution engineers are pretty useless, bugs in products never get solved and you get endless forwards and escalations on their issue tracker. I think in general, scaling support for such complex a product that’s constantly changing is really difficult.