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I had a 4 roundtrip email thread with their support over a speech API bug. Eventually sent them a narrated step-by-step screencast, and the guy is finally like
by slovenlyrobot 7y ago
I had a 4 roundtrip email thread with their support over a speech API bug. Eventually sent them a narrated step-by-step screencast, and the guy is finally like "oh, it's not supposed to work that way." (Yes, that's what I said in e-mail 1!)
- stingraycharles 7y agoTo be perfectly fair, I have had these types of experiences (plus more) with AWS as well. Their solution engineers are pretty useless, bugs in products never get solved and you get endless forwards and escalations on their issue tracker. I think in general, scaling support for such complex a product that’s constantly changing is really difficult.
- dilyevsky 7y ago4 rt? You got off scot-free! I had several multi-week threads with daily posts for something that should’ve been a p1 bug fix on their end.