The problem with a lot of these privacy policies and Terms of Service is that no one really reads them," Sometimes things get escalated to me when my team can't

The problem with a lot of these privacy policies and Terms of Service is that no one really reads them," Sometimes things get escalated to me when my team can't handle calls with upset customers. Our T&Cs is one page but covers A to Z. Some people openly admit "they don't read that shit" and yet expect you to bend every rule you have in place for them. I'll leave others to comment on moral aspects of this story,as it's got a lot of it on each side of the coin.