3 ms·

Wait but, if the product is indistinguishable from new (else it wouldn't be news that you're buying "trash" from Amazon if everyone already knew that), what's t

by lucb1e 7y ago

Wait but, if the product is indistinguishable from new (else it wouldn't be news that you're buying "trash" from Amazon if everyone already knew that), what's the problem? You get the same warranty, the product gets a second life, it's good for the environment, it can be cheaper because it didn't have to be manufactured again (good for you)... The downside is obviously that the "new" status was a lie, but if it's truly indistinguishable, I really don't find it all that objectionable.

deleted 7y ago
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rootusrootus 7y ago
> You get the same warranty What warranty? Are you referring to the "A-to-z Guarantee" that Amazon provides on merchandise from third-party sellers? I'd hesitate to think of that as a warranty.
- lucb1e 7y ago
  I mean the general warranty law (European or the country's implementation), so 2 years on new electronics for example (European law) or "however long a product may reasonably be expected to work" (Dutch implementation of that law, which makes manufacturers go 'wtf' and they tell everyone 2 years and most people don't know that they have any rights after 2 years, e.g. a TV definitely shouldn't break after 2 years).
  - rootusrootus 7y ago
    That is interesting, I wonder how enforcement of that works on a product that does not have a clear chain of custody back to the manufacturer.
    - lucb1e 7y ago
      I haven't been exact enough. I mention manufacturer because I guess that vendors just copy the manufacturer's warranty statement for the European market, but in reality it's the vendor that has to provide the warranty. I don't think consumer rights laws care whether the vendor has a reliable manufacturer to back them on this. If you buy from cheap-electronics.example.nl and they order crap from China, it's still up to Cheap Electronics B.V. (or whatever they're registered as) to provide warranty. If there is no clear chain of custody, the vendor should have thought that through before deciding to buy from them. The vendor is legally not allowed to redirect you to the manufacturer: the vendor has to handle warranty, not send the customer to the manufacturer. (I know a thing or two about our warranty system because a company tried to screw me out of a few hundred euros that I only got back after half a year of weekly nagging, and not before I had sent a letter outlining exactly what the law is and which steps and fees would be leading up to a court case which they would definitely lose. As a student, I didn't have the money to pay a lawyer for that stuff, and the law allows for self-representation in small claims so that's what I prepared for. I should also give credit to the ACM/Consuwijzer that have excellent documentation understandable for anyone.)

by lucb1e 7y ago

deleted 7y ago

[deleted]

rootusrootus 7y ago

> You get the same warranty What warranty? Are you referring to the "A-to-z Guarantee" that Amazon provides on merchandise from third-party sellers? I'd hesitate to think of that as a warranty.

lucb1e 7y ago
I mean the general warranty law (European or the country's implementation), so 2 years on new electronics for example (European law) or "however long a product may reasonably be expected to work" (Dutch implementation of that law, which makes manufacturers go 'wtf' and they tell everyone 2 years and most people don't know that they have any rights after 2 years, e.g. a TV definitely shouldn't break after 2 years).
- rootusrootus 7y ago
  That is interesting, I wonder how enforcement of that works on a product that does not have a clear chain of custody back to the manufacturer.
  - lucb1e 7y ago
    I haven't been exact enough. I mention manufacturer because I guess that vendors just copy the manufacturer's warranty statement for the European market, but in reality it's the vendor that has to provide the warranty. I don't think consumer rights laws care whether the vendor has a reliable manufacturer to back them on this. If you buy from cheap-electronics.example.nl and they order crap from China, it's still up to Cheap Electronics B.V. (or whatever they're registered as) to provide warranty. If there is no clear chain of custody, the vendor should have thought that through before deciding to buy from them. The vendor is legally not allowed to redirect you to the manufacturer: the vendor has to handle warranty, not send the customer to the manufacturer. (I know a thing or two about our warranty system because a company tried to screw me out of a few hundred euros that I only got back after half a year of weekly nagging, and not before I had sent a letter outlining exactly what the law is and which steps and fees would be leading up to a court case which they would definitely lose. As a student, I didn't have the money to pay a lawyer for that stuff, and the law allows for self-representation in small claims so that's what I prepared for. I should also give credit to the ACM/Consuwijzer that have excellent documentation understandable for anyone.)