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> Returns are the absolute worst - every experience I've had is at least a 10+ minute wait. > The shopping (and return) experience at Amazon is so far superior

> Returns are the absolute worst - every experience I've had is at least a 10+ minute wait. > The shopping (and return) experience at Amazon is so far superior I don't get it. An Amazon return process will also take me 5-10 minutes to complete online, and then it requires me to have a printer and packaging on-hand to ship the item back to Amazon. Then to get a replacement I need to wait multiple days for both the return to process, and the replacement to ship. I live in a suburban area, so for a physical store I drive 15-20 minutes, wait 10 minutes for the return to process, and then get in my car with the replacement and drive back home. I can get the entire thing done in less than an hour. I don't need to print anything, I don't need to box anything up. I can go from noticing a part is defective to having a replacement in my hand in an hour. You seem to be optimizing for different metrics than me, or you live way farther from most physical stores than I do. It's annoying to type in a pin, I guess, but I'm happy to take that ~15 second loss if it means I can save 2 days of waiting for a package to arrive.

turtlebits 7y ago
Maybe you don't have Amazon dropoff locations, but essentially I walk in the door, walk to a staff member handling returns, and they scan a QR code on my phone and I hand over the item. Never encountered a line and am always out within a minute. It doesn't need to be packed in a taped box with a label on it.
- danShumway 7y ago
  That might explain the difference. I've never taken advantage of the dropoffs, I'm not sure if there are any near me.
- rootusrootus 7y ago
  That's kind of cool, good to know. Unfortunately in my small metro area of 2.5M people, there are exactly three locations to drop-off, two of which are downtown and not easy to drive in and out of. Hopefully they are planning to expand those options.
acdha 7y ago
For a while now, you can just bring the item to a UPS store and scan a QR code on your phone. You don’t even need to wrap it. This is so much better than the old hassle.

turtlebits 7y ago

Maybe you don't have Amazon dropoff locations, but essentially I walk in the door, walk to a staff member handling returns, and they scan a QR code on my phone and I hand over the item. Never encountered a line and am always out within a minute. It doesn't need to be packed in a taped box with a label on it.

danShumway 7y ago
That might explain the difference. I've never taken advantage of the dropoffs, I'm not sure if there are any near me.
rootusrootus 7y ago
That's kind of cool, good to know. Unfortunately in my small metro area of 2.5M people, there are exactly three locations to drop-off, two of which are downtown and not easy to drive in and out of. Hopefully they are planning to expand those options.

acdha 7y ago

For a while now, you can just bring the item to a UPS store and scan a QR code on your phone. You don’t even need to wrap it. This is so much better than the old hassle.