3 ms·

Their support is garbage. Their only answer to getting better support is to get a TAM. Which is completely ridiculous. Plus their SLA isn't worth the paper it i

• btilly 7y ago
  They deny any SLA compensation unless your application is FT over 3 or more AZs. For what it's worth, the 3 AZs requirement is their internal policy as well, and they intentionally run exercises where they randomly shut down important looking data centers to verify that failover is working correctly. If you haven't set up your application to continue working if the plug is pulled on the data center, there is a non-zero chance that it will be shut down due to intentional action. To be fair, there is also a non-zero chance that it will be shut down due to other people's actions. My two favorite examples are, "Gypsies stole the cables to the data center so that they could sell the metal in it" and "Hunters used the shiny supports for the cables for target practice." These happened in Eastern Europe and Oregon respectively. On the flip side, their tools make it really easy to have your software run extremely robustly. Even if Gypsies or hunters attempt to ruin your day.