4 ms·

Well, this isn't the first article on the subject in the last couple of months. look at the other comments. take a guess at how this kind of PR will do to amazo

by hirako2000 7y ago

Well, this isn't the first article on the subject in the last couple of months. look at the other comments. take a guess at how this kind of PR will do to amazon's sales/revenue and brand. I'm not saying they are suffering from it yet in term of financial, I could imagine their profit to be higher than ever on the market side of their biz today, but one can see a downturn in their future ability to grow and remain the dominant ecommerce in the west. (they've already totally lost the battles in the far east, even though they try there and there)

neonate 7y ago
> take a guess at how this kind of PR will do to amazon's sales/revenue and brand My guess, sadly, is that it will round to nothing. Most likely the sheer volume of the bottom end of the mass market is worth a lot more to Amazon than elite users who post comments like these on forums like this. We may have been critical as early adopters but now have outlived our usefulness. I hope that's not true, but that's why I asked the question: what evidence is there? Maybe it's too early to see anything more than assorted anecdotes, but it's hard to know what those objectively amount to in an operation of Amazon's scale.
- DaniloDias 7y ago
  I completely agree with you. The “negative PR argument” has become an indicator to me that someone has an extremely immature world view. There are anecdotes that reflect PR events that are catastrophic (Theranos). But most companies completely recover from PR bumps because most consumers only change their behavior in response to costs.
- hirako2000 7y ago
  Who knows, it also depends on how Amazon adapts in the coming years. I just observe the trend, years ago I could hardly find any reason to complain about amazon, I didn't come across stories like this. I have not made a purchse on amazon for a long time, and when I did, it just cost me time to return an overpriced product having a dishonest description. Evaluate a provider for the quality of its service. Think how others from elite to mass consumers would perceive it in the long run, and you can guess the fate of that provider. Things move fast and many competitors are working at offering better user experience. We will see I guess.

neonate 7y ago

> take a guess at how this kind of PR will do to amazon's sales/revenue and brand My guess, sadly, is that it will round to nothing. Most likely the sheer volume of the bottom end of the mass market is worth a lot more to Amazon than elite users who post comments like these on forums like this. We may have been critical as early adopters but now have outlived our usefulness. I hope that's not true, but that's why I asked the question: what evidence is there? Maybe it's too early to see anything more than assorted anecdotes, but it's hard to know what those objectively amount to in an operation of Amazon's scale.

DaniloDias 7y ago
I completely agree with you. The “negative PR argument” has become an indicator to me that someone has an extremely immature world view. There are anecdotes that reflect PR events that are catastrophic (Theranos). But most companies completely recover from PR bumps because most consumers only change their behavior in response to costs.
hirako2000 7y ago
Who knows, it also depends on how Amazon adapts in the coming years. I just observe the trend, years ago I could hardly find any reason to complain about amazon, I didn't come across stories like this. I have not made a purchse on amazon for a long time, and when I did, it just cost me time to return an overpriced product having a dishonest description. Evaluate a provider for the quality of its service. Think how others from elite to mass consumers would perceive it in the long run, and you can guess the fate of that provider. Things move fast and many competitors are working at offering better user experience. We will see I guess.