If it hasn't been 14 days they have a pretty generous return-for-any-reason policy. That's the simplest way to get a new one. Otherwise, from talking to them it

If it hasn't been 14 days they have a pretty generous return-for-any-reason policy. That's the simplest way to get a new one. Otherwise, from talking to them it sounded like it was covered under warranty anyway and they offered to send it in for a free repair.