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I've received a counterfeit item ordered through the amazon marketplace the other month. When I requested a refund there wasn't even an option to signal that it

by simias 7y ago

I've received a counterfeit item ordered through the amazon marketplace the other month. When I requested a refund there wasn't even an option to signal that it was a fake, the closest item on the list was something like "doesn't match the description" or something of the sort. I suppose it's technically true but the fact that they don't even attempt to single out scammers from potential honest mistakes at this level doesn't really bode well. I must say that I don't really understand this strategy, although of course it's hard to get the full picture when you don't have access to the raw numbers. It's not like Amazon is aching for money so why risk their reputation like this?

heavyset_go 7y ago
To anyone who receives counterfeit items sold on Amazon: alert the company that makes the real items. Amazon is violating the law by selling counterfeit products, and the companies can go after them for doing so.
- Jamwinner 7y ago
  I have had the companies reapond with everything from "yup, its another fake, we do not sell our product on amazon" to "here is the product for free because you helped us win a judgement aganst a longtime chinese counterfitting group that is one of amazons top sellers" Its really out of hand.
savrajsingh 7y ago
Listing “fake” in that reasons-for-return form would be an admission on amazon’s part :)
Lammy 7y ago
It’s a psychological thing where they don’t want somebody returning an item for a different reason to think “Are there so many counterfeits here that it warrants its own category?” even though yeah, there are. Same idea as anti-piracy adverts on DVDs being the thing that teaches somebody its possible and even easy to pirate a movie.
GilbertErik 7y ago
I think they don't have that return option because if Amazon were to present a return option that lets you signal sellers sending you counterfeit goods, that'd be tantamount to Amazon admitting they sell counterfeit goods. They'd never sell you counterfeit goods, so that option on the pulldown doesn't even need to be there in the first place!?!? wink wink right?!? RIGHT??! As someone who's received a counterfeit board game, I do have to say that they were exceedingly prompt in getting me a replacement item. I know it's probably an uphill battle, but I hope they're able to make some progress on that front.

by simias 7y ago

heavyset_go 7y ago

To anyone who receives counterfeit items sold on Amazon: alert the company that makes the real items. Amazon is violating the law by selling counterfeit products, and the companies can go after them for doing so.

Jamwinner 7y ago
I have had the companies reapond with everything from "yup, its another fake, we do not sell our product on amazon" to "here is the product for free because you helped us win a judgement aganst a longtime chinese counterfitting group that is one of amazons top sellers" Its really out of hand.

savrajsingh 7y ago

Listing “fake” in that reasons-for-return form would be an admission on amazon’s part :)

Lammy 7y ago

It’s a psychological thing where they don’t want somebody returning an item for a different reason to think “Are there so many counterfeits here that it warrants its own category?” even though yeah, there are. Same idea as anti-piracy adverts on DVDs being the thing that teaches somebody its possible and even easy to pirate a movie.

GilbertErik 7y ago

I think they don't have that return option because if Amazon were to present a return option that lets you signal sellers sending you counterfeit goods, that'd be tantamount to Amazon admitting they sell counterfeit goods. They'd never sell you counterfeit goods, so that option on the pulldown doesn't even need to be there in the first place!?!? wink wink right?!? RIGHT??! As someone who's received a counterfeit board game, I do have to say that they were exceedingly prompt in getting me a replacement item. I know it's probably an uphill battle, but I hope they're able to make some progress on that front.