> In his view, [former FBA manager James Thompson] said, “Ultimately consumers are the police of the platform.” While a current Amazon spokesperson disavows th

> In his view, [former FBA manager James Thompson] said, “Ultimately consumers are the police of the platform.” While a current Amazon spokesperson disavows this view in the next paragraph, it’s clear from the rest of the piece (and other pieces, and countless anecdotes) that this perspective was foundational in the development of Amazon’s marketplace and cannot be eliminated by the words of a PR rep. It’s also clear that Amazon is making efforts to redress this with various policy changes and programs. But it certainly appears the problem is cultural, and that only a cultural shift will be able to turn the tide of trust that is slowly draining from Amazon’s supply chain.