3 ms·
The fact that we just now found out that this is the case, yet would be completely unable to find anyone complaining about it except in hypothetical terms, tell
by RyanCavanaugh 7y ago
The fact that we just now found out that this is the case, yet would be completely unable to find anyone complaining about it except in hypothetical terms, tells you exactly how important it is.
- tialaramex 7y agoThis stuff just causes your business to mysteriously have low customer satisfaction. You're doing 95% as well as the successful business but for 5% of your customers these "unimportant" problems make it awful to deal with you and they stay away and tell others. Most of them can't specifically point to the problem, their impression is just that your services don't work properly. They're right.
- swish_bob 7y agoHow would they complain to you? How would they know what the problem is? Assuming they don't just fail to register and move on ...