3 ms·

I am well aware of that, but I'm comfortable requiring that new customers don't register an account with an email address foolishly designed to resemble another

I am well aware of that, but I'm comfortable requiring that new customers don't register an account with an email address foolishly designed to resemble another customer's email address in this particular way. We don't throw away their specified mailbox address, we just don't accept registrations which look suspiciously similar, or intended to cause confusion. I repeat, this has absolutely nothing to do with the mailbox address, where we send mail.

kevin_thibedeau 7y ago
You can't decide for yourself what the semantics of someone else's address do or do not mean.
- msandford 7y ago
  Yes they can! It's their prerogative to allow people to sign up or not with any email address, full stop. It might make them bad netizens and you may not like it. But the spec doesn't compel any behavior. It's just a way to communicate technical ideas and ideals.
  - hirsin 7y ago
    Precisely. This sketch always comes to mind https://youtu.be/hNoS2BU6bbQ https://youtu.be/hNoS2BU6bbQ You're under no obligation to accept names that are hard (as in painful) for you (except if you're the police, I suppose. Ironically)
- RyanCavanaugh 7y ago
  This is paltry nonsense. Gmail and similar host users are used to treating the dots as decorative, and will register with john.smith@ then try to use "Forgot username?" with johnsmith@ instead. They'll end up with three GitHub accounts registered to the same mailbox and be confused as heck about how they're still getting email notifications for an account that they can't recover a password for. You can't break user expectations and mental models by pointing to the spec as justification. The spec exists to serve users, not the other way around.
  - _jal 7y ago
    Sure, and meanwhile if there are collisions without periods on that domain (randy@somewhere, r.andy@somewhere and rand.y@somewhere, for instance), only one of them gets an account. In the absence of being able to count on specs, I guess the user should expect a race?
    - RyanCavanaugh 7y ago
      The fact that we just now found out that this is the case, yet would be completely unable to find anyone complaining about it except in hypothetical terms, tells you exactly how important it is.
      - tialaramex 7y ago
        This stuff just causes your business to mysteriously have low customer satisfaction. You're doing 95% as well as the successful business but for 5% of your customers these "unimportant" problems make it awful to deal with you and they stay away and tell others. Most of them can't specifically point to the problem, their impression is just that your services don't work properly. They're right.
      - swish_bob 7y ago
        How would they complain to you? How would they know what the problem is? Assuming they don't just fail to register and move on ...
dathinab 7y ago
Can agree with this, maybe except for dot stripping, while this will block out some legal mail addresses it's generally worth it and close to impossible to have accidental collisions in practice. It's like deciding to not allow quoting and with this whitespace. Sure ":"@example.com is a legal mail address (surprised?) but nothing good will come from allowing it.
tzs 7y ago
So if on my system we name users by their last name unless that is taken and then we add initials, and so Mike Nesmith (our only Nesmith) gets "nesmith", but we have several Smiths so Norman Edward Smith is given "n.e.smith", then only one of them can use your service?
swish_bob 7y ago
So, when I registered for my primary email account (many, many years ago), Firstname.Lastname@provider was already taken, so I took FirstnameLastname@provider. Are you suggesting I shouldn't be allowed an account with you if the person who beat me to my preferred email address also beat me to registering with you?

kevin_thibedeau 7y ago

You can't decide for yourself what the semantics of someone else's address do or do not mean.

msandford 7y ago
Yes they can! It's their prerogative to allow people to sign up or not with any email address, full stop. It might make them bad netizens and you may not like it. But the spec doesn't compel any behavior. It's just a way to communicate technical ideas and ideals.
- hirsin 7y ago
  Precisely. This sketch always comes to mind https://youtu.be/hNoS2BU6bbQ https://youtu.be/hNoS2BU6bbQ You're under no obligation to accept names that are hard (as in painful) for you (except if you're the police, I suppose. Ironically)
RyanCavanaugh 7y ago
This is paltry nonsense. Gmail and similar host users are used to treating the dots as decorative, and will register with john.smith@ then try to use "Forgot username?" with johnsmith@ instead. They'll end up with three GitHub accounts registered to the same mailbox and be confused as heck about how they're still getting email notifications for an account that they can't recover a password for. You can't break user expectations and mental models by pointing to the spec as justification. The spec exists to serve users, not the other way around.
- _jal 7y ago
  Sure, and meanwhile if there are collisions without periods on that domain (randy@somewhere, r.andy@somewhere and rand.y@somewhere, for instance), only one of them gets an account. In the absence of being able to count on specs, I guess the user should expect a race?
  - RyanCavanaugh 7y ago
    The fact that we just now found out that this is the case, yet would be completely unable to find anyone complaining about it except in hypothetical terms, tells you exactly how important it is.
    - tialaramex 7y ago
      This stuff just causes your business to mysteriously have low customer satisfaction. You're doing 95% as well as the successful business but for 5% of your customers these "unimportant" problems make it awful to deal with you and they stay away and tell others. Most of them can't specifically point to the problem, their impression is just that your services don't work properly. They're right.
    - swish_bob 7y ago
      How would they complain to you? How would they know what the problem is? Assuming they don't just fail to register and move on ...

dathinab 7y ago

Can agree with this, maybe except for dot stripping, while this will block out some legal mail addresses it's generally worth it and close to impossible to have accidental collisions in practice. It's like deciding to not allow quoting and with this whitespace. Sure ":"@example.com is a legal mail address (surprised?) but nothing good will come from allowing it.

tzs 7y ago

So if on my system we name users by their last name unless that is taken and then we add initials, and so Mike Nesmith (our only Nesmith) gets "nesmith", but we have several Smiths so Norman Edward Smith is given "n.e.smith", then only one of them can use your service?

swish_bob 7y ago

So, when I registered for my primary email account (many, many years ago), Firstname.Lastname@provider was already taken, so I took FirstnameLastname@provider. Are you suggesting I shouldn't be allowed an account with you if the person who beat me to my preferred email address also beat me to registering with you?