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Amazon doesn't seem much better. Last week, they 'delivered' an item, marked it delivered. The problem with that is that I didn't get it, and the picture proo

by axaxs 7y ago

Amazon doesn't seem much better. Last week, they 'delivered' an item, marked it delivered. The problem with that is that I didn't get it, and the picture proof was not my house. I have no idea whose house it was. When I called to ask for a refund, they first told me to wait as sometimes they mark things delivered before they are. I told him about the picture. Then he asked me to go door to door in my neighborhood because maybe someone else has it. I told him in a not so nice way that was their job, not mine. In the end I -did- get a refund, but seriously, I can't imagine UPS or Fedex saying things like this.

jschwartzi 7y ago
Yeah, after the second time this happened I stopped ordering anything from Amazon.
rogerbinns 7y ago
Fedex keeps delivering other people's stuff to my mother in law's house. The correct addresses are within a few blocks. I can assure you that Fedex really doesn't care or help in this case, over several instances of it happening. I suspect that this issue like others being described can come down to the driver that does a route, and what they do. I would be surprised if Amazon is not using their Ring doorbell cameras to check on deliveries. They will provide evidence of what really happened when customers and delivery dispute it. For example it is clear if the doorbell was rung, or in some cases if the vehicle even went down the street.
SalmonCannon 7y ago
My Amazon delivery was pretty strange. I had an unknown number call my phone 2-3 times in a row (dumped to voicemail) then a few minutes later a frantic knocking on my door. It's two guys who were out of breath, they handed the package to me, and then jogged away down the apartment hallway. I think I ordered socks or something... I couldn't care less. It was jarring, just leave the package in the lobby and send me a delivery notification... geez. Prefer FedEx over that experience.
lsaferite 7y ago
Funny you should mention the door to door thing. I literally just got this email from a merchant that shipped via FedEx. The package went from being delivered on the 13th to lost in limbo at the regional hub. Yay me. > In the meantime, I would recommend checking around neighbors and with any other potential members of your household to ensure the package was not incorrectly delivered.
- axaxs 7y ago
  Right? It's such a braindead thing to ask. Imagine having a package on your porch, and seeing someone walk up your driveway and grab it. That's a good way to get punched before you have time to explain.

by axaxs 7y ago

jschwartzi 7y ago

Yeah, after the second time this happened I stopped ordering anything from Amazon.

rogerbinns 7y ago

Fedex keeps delivering other people's stuff to my mother in law's house. The correct addresses are within a few blocks. I can assure you that Fedex really doesn't care or help in this case, over several instances of it happening. I suspect that this issue like others being described can come down to the driver that does a route, and what they do. I would be surprised if Amazon is not using their Ring doorbell cameras to check on deliveries. They will provide evidence of what really happened when customers and delivery dispute it. For example it is clear if the doorbell was rung, or in some cases if the vehicle even went down the street.

SalmonCannon 7y ago

My Amazon delivery was pretty strange. I had an unknown number call my phone 2-3 times in a row (dumped to voicemail) then a few minutes later a frantic knocking on my door. It's two guys who were out of breath, they handed the package to me, and then jogged away down the apartment hallway. I think I ordered socks or something... I couldn't care less. It was jarring, just leave the package in the lobby and send me a delivery notification... geez. Prefer FedEx over that experience.

lsaferite 7y ago

Funny you should mention the door to door thing. I literally just got this email from a merchant that shipped via FedEx. The package went from being delivered on the 13th to lost in limbo at the regional hub. Yay me. > In the meantime, I would recommend checking around neighbors and with any other potential members of your household to ensure the package was not incorrectly delivered.

axaxs 7y ago
Right? It's such a braindead thing to ask. Imagine having a package on your porch, and seeing someone walk up your driveway and grab it. That's a good way to get punched before you have time to explain.