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I had an REI jacket, problem with the zipper. They replaced the zipper, and all the buttons on the zipper flap. Free. I think I gave the jacket away eventually,
by a3n 7y ago
I had an REI jacket, problem with the zipper. They replaced the zipper, and all the buttons on the zipper flap. Free. I think I gave the jacket away eventually, a very good jacket.
- ghaff 7y agoREI seems to have cut back on or eliminated repairs though. The last time I took an item into an REI to be repaired--where I had had repairs done previously--the customer service person told me to mail it off to an outdoor repair place in Seattle (not REI). And they've also cut back their warranty to one year.
- fingerlocks 7y agoIf the item was made of a gore-tex or other specialty materials, they may have been unauthorized to repair it in-store. The Seattle place you’re referring to is Rainy Pass Repair, a well-known and popular repair shop that is licensed to work with gore-tex and other exotics.
- ghaff 7y agoYep. It was Rainy Pass. It wasn't anything exotic, just a pack zipper. A friend of mine with a sewing machine ended up replacing the zipper for me.
- btashton 7y agoIt was probably Rainy Pass Repair. They have been doing that for quite some time, and in many ways I prefer having a shop I can take any of this stuff to, not just the "REI" repair shop.