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I've seen it most in call centers, where the call balancing is so sensitive they try to stagger bathroom breaks through a forty hour call floor. Then, that pol
by octokatt 7y ago
I've seen it most in call centers, where the call balancing is so sensitive they try to stagger bathroom breaks through a forty hour call floor.
Then, that policy, which is a boring dystopia in and of itself, gets applied to other individual contributors "to make things fair". I've seen this in more than one customer-service focused company (though thankfully avoided being in the category).