A relative of mine used the Shuttle last month. It managed to arrive 30 minutes early for the pickup, yet about 30 minutes late for one of the passengers in th

A relative of mine used the Shuttle last month. It managed to arrive 30 minutes early for the pickup, yet about 30 minutes late for one of the passengers in the shuttle, who barely able to make their flight. I've used them once before and the experience was close to what you describe - absurdly long ride for what should have been a 35-minute breeze.