If they're audio recorded, it means it's possible to get hold of a human on the phone, so miles ahead of Google support. I know shitty support and shitty jobs,

If they're audio recorded, it means it's possible to get hold of a human on the phone, so miles ahead of Google support. I know shitty support and shitty jobs, I haven't always worked in tech and I am not in the valley. Yet people as bots is progress over the current level of support from big tech companies.