I guess the actual transportation isn't the problem. But why doesn't a 5 star hotel have even one guard on duty in the areas that could serve as exit for freigh

I guess the actual transportation isn't the problem. But why doesn't a 5 star hotel have even one guard on duty in the areas that could serve as exit for freight (presumably the reception area / front entrance since the reception is mentioned as not having service at night)? If one can walk out with something as big as a mattress then they can walk out with anything that fits through the door. It's a bit ridiculous that they imply anything in the hotel could just be taken at night with little to no effort, other than actually carrying the thing.