Some factors to bear in mind before balking: 1) The work was done under a support contract, therefore it was probably billed on time and materials and there ma

Some factors to bear in mind before balking: 1) The work was done under a support contract, therefore it was probably billed on time and materials and there may also be a minimum or call-out charge (it's the goal of a lot of companies to be able to charge a daily-rate instead of an hourly one). When they say it's not quoted for separately they mean that they didn't put out an RFP, tender it and agree a fixed price beforehand, they asked Reading Room to do the work under an existing contractual agreement at pre-agreed rates. 2) If the work is of a high priority then the hourly cost is greater. 3) It's a government site therefore they probably have a change management process in place which would mean that before anything touches a production server it has to be signed off. If they do things properly (which I honestly don't believe for a second) then there's no way in the world a developer or designer would be able to touch a production server (let alone two) and this would be someone else's job. 4) the design process may have not been as straightforward as just reducing the size. Perhaps they wanted to try it different colours, etc. ? All we can see is the end result and not the process. Of course, they may have just been ripped off. But then so have we by making pointless requests under the Freedom of Information Act which isn't going to accomplish anything more than an inflated sense of our own self-worth.