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> Airlines seem in a constant fight for passenger comfort to me! Passenger comfort is what they like to talk about. That doesn't mean it's what they're really
by notacoward 7y ago
> Airlines seem in a constant fight for passenger comfort to me!
Passenger comfort is what they like to talk about. That doesn't mean it's what they're really trying to optimize. They optimize for density too, but they're not about to advertise that. It's dangerous to mistake marketing for reality. So yeah, they'll add another cabin tier. Then they'll charge a fee for it and reduce the seat pitch elsewhere on their next order. It works really well when there are a few people who can pay for the upgrade out of their own pocket (most companies won't reimburse for it), but that's not really optimizing for comfort. And most people never get to use the lounges.
It's good to be one of those extra-revenue types, but when I take advantage of those things I'm keenly aware that I'm exercising a form of privilege. For most people, air travel isn't getting more enjoyable.