I hate to bring gender into this, but I do wonder if Gruber would raise such a stink if it was just a male CEO getting fired for this. And as for his example o

I hate to bring gender into this, but I do wonder if Gruber would raise such a stink if it was just a male CEO getting fired for this. And as for his example of: "If a waiter served a customer a half-eaten sandwich, I’d expect the manager to immediately berate him in front of the other staff in the kitchen — not take him aside and say “Hey, that isn’t cool.” I would think it is highly inappropriate to berate a staff member in front of other staff. That doesn't inspire leadership. Instead you would take them aside and talk to them personally about what they had done, and talk to all staff as a whole about the need to do better and explain the importance of customer service and that a happy customer is likely to refer 2 other people, but a dissatisfied person is likely to tell 20, so we need to stop people from being dissatisfied (within reason). In all of my roles, from retail, consulting, government, and everything else, it has never been appropriate to berate staff.