Yeah, and he orients his argument around "well the boss is right to go nuts for sending a sandy, broken suitcase to a customer" and then fails to address the my

Yeah, and he orients his argument around "well the boss is right to go nuts for sending a sandy, broken suitcase to a customer" and then fails to address the myriad other far-less-defensible awful behaviors the manager demonstrated. Basically just cherry-picked the least-worst thing.