Most were actually legit. I asked one of the support guys how he and his team handles the volume. He responded with his secret: http://twitter.com/#!/Charles/st

Most were actually legit. I asked one of the support guys how he and his team handles the volume. He responded with his secret: http://twitter.com/#!/Charles/status/32971715290210304 http://twitter.com/#!/Charles/status/32971715290210304 "@Charles Your team does a great job. 100-200 tickets per hour. How do you do it?" "@Wayne My secret is keyboard macros and Text Expander. Some days can be pretty overwhelming though!"