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Wow, I can't even imagine some of the filtering that needs to go on within that system to find the legitimate tickets to address.
by arthurgibson 16y ago
Wow, I can't even imagine some of the filtering that needs to go on within that system to find the legitimate tickets to address.
- ttol 16y agoMost were actually legit. I asked one of the support guys how he and his team handles the volume. He responded with his secret: http://twitter.com/#!/Charles/status/32971715290210304 http://twitter.com/#!/Charles/status/32971715290210304 "@Charles Your team does a great job. 100-200 tickets per hour. How do you do it?" "@Wayne My secret is keyboard macros and Text Expander. Some days can be pretty overwhelming though!"